Refund policy
Refund & Returns Policy
At TackleVibe, we want you to be happy with your purchase. Please read our policy carefully before ordering.
All Sales Are Final
Due to the nature of our products, we generally do not accept returns or offer refunds for change of mind, incorrect product choice, or buyer's remorse. We encourage you to review product descriptions and specifications carefully before purchasing.
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged, defective, or significantly different from its description, you are entitled to a replacement or refund. Please contact us within 7 days of delivery at support@tacklevibe.com with:
- Your order number
- A clear photo or video showing the issue
- A short description of the problem
Once verified, we'll arrange a replacement or full refund at no extra cost to you.
Items Not Received
If your order does not arrive within the estimated delivery window, contact us and we'll investigate. If the package is confirmed lost in transit, we'll provide a replacement or refund.
Order Cancellations
Orders can be cancelled within 24 hours of purchase, as long as they have not yet been processed for shipping. After this window, the order is already being prepared and cannot be cancelled.
Non-Refundable Situations
- Change of mind after purchase
- Incorrect product selected by the customer
- Items damaged through misuse after delivery
- Delays caused by customs or carriers beyond our control
Contact Us
For any questions about returns or refunds, email us at support@tacklevibe.com. We respond within 24 hours on business days.